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Daisy Ring Bus

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Privacy Policy

Last updated: October 2025

1. Who We Are

The Daisy Ring Bus CIC (“we”, “our”, “us”) is a Community Interest Company providing free and subsidised transport for Isle of Wight patients travelling to and from mainland hospitals for cancer and other medical appointments.

Company name: The Daisy Ring Bus CIC
Company number: 16708744
Registered office: 420 Gurnard Pines, Cockleton Lane, Cowes, England, PO31 8EX
Email: info@daisyringbus.org

We are committed to protecting your privacy and handling your personal information safely, respectfully, and in line with UK data protection laws.

2. What This Policy Covers

This Privacy Policy explains:

  • What personal data we collect

  • How and why we use it

  • How we protect it

  • When we may share it

  • Your rights under the UK General Data Protection Regulation (UK GDPR)

3. The Information We Collect

Depending on your interaction with us, we may collect the following information:

When you contact or use our services:

  • Name, phone number, and/or email address

  • Pick-up and drop-off details

  • Appointment time and location

  • Mobility or health information (only where needed to provide safe and accessible transport)

When you make a donation or sponsor a seat:

  • Name and contact details

  • Payment details (processed securely via trusted third parties such as JustGiving or your bank)

  • Business name or logo (if you choose to be recognised as a supporter)

When you visit our website:

  • IP address, browser type, and cookie preferences (see our Cookie Policy for details)

4. How We Use Your Information

We use your personal data to:

  • Arrange and deliver transport safely and efficiently

  • Contact you about your journey, sponsorship, or enquiry

  • Manage donations and sponsorship records

  • Keep you informed about Daisy Ring Bus news, events, and campaigns (if you opt in)

  • Comply with legal, safeguarding, and accounting requirements

We never sell your data or use it for purposes unrelated to our charitable mission.

5. Lawful Bases for Processing

We only use your data where we have a lawful reason to do so:

  • Contract: to provide transport or sponsorship services you have requested

  • Consent: when you agree to receive our updates or marketing emails

  • Legal obligation: to comply with charity, transport, or accounting regulations

  • Legitimate interest: to operate and improve our community services

6. How We Store and Protect Your Data

Your information is stored securely on password-protected systems accessible only to authorised Daisy Ring Bus team members.

We take all reasonable steps to keep your information safe from unauthorised access, alteration, or loss.
Data is retained only for as long as necessary to provide our services or to meet legal and reporting requirements.

7. Sharing Your Data

We may share limited information with:

  • Hospital transport coordinators or healthcare professionals (where necessary to arrange safe travel)

  • Trusted third-party providers who support our operations (e.g. JustGiving, email or hosting services)

  • Law enforcement or regulators, where required by law

We do not share or sell your information for marketing purposes.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Ask for incorrect information to be corrected

  • Request that your data be deleted (where legally possible)

  • Withdraw your consent to marketing communications at any time

  • Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please email daisyringbus@gmail.com

9. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings. Please see our Cookie Policy for more details.

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